After-Hours and Weekend Calls.
Handled Without Burning Out Clinicians.
Physician-led asynchronous acute care coverage for independent practices. Built by a rural family physician. Designed to protect nights, weekends, and holidays.
If we can't provide treatment to patients, or they don't need it, we'll tell them.
Many patients leave without a prescription because they didn't need one.
**Not for emergencies. Care is provided with physician oversight.
Note: Prescriptions sent to your pharmacy in minutes (when appropriate).
- Physician-designed and physician-reviewed
- No EHR integration required
- No cost during the 90-day pilot
- Patients pay only when treatment or documentation is appropriate
ChatRx is led by Dr. Tod Stillson, MD – 30+ years in clinical practice.
We won't prescribe unless it's right.
Many telehealth platforms are built to prescribe. ChatRx is built differently. We're here to give you the right answer - even if that answer is "you don't need medication." Since our launch, 1 in 3 patients have left ChatRx without a prescription. Not because we failed them. Rather, because they didn't need medication or professional treatment and we told them that directly. That's what real medical care looks like.
After-Hours Care is Real Work That No One is Paying For.
Independent primary care practices absorb a growing burden of after-hours and weekend care that is:
- Uncompensated
- Disruptive to personal and family life
- A source of liability
- Increasingly unsustainable
Common stopgaps include extended walk-in clinic hours & weekend walk-in clinics that are expensive to operate, call rotation, nurse help & triage lines, or answering services that do not diagnose, treat, or document care.
The result is high costs with small reimbursement, burnout, frustration, and avoidable leakage to urgent care and emergency departments.
This is NOT a Call Center.
This is Documented Clinical Care.
ChatRx replaces informal after-hours advice with structured, physician-led asynchronous care for defined low-acuity acute infections.
ChatRx does not replace your practice.
It extends your practice safely after hours.
Start with a Symptom Check. It's Free.
A simple, safe, three-step clinical process.
Structured Symptom Intake
Patients complete a dynamic, condition-specific intake using ChatRx’s proprietary agentic AI symptom checker.
Automated Triage and Safety Screening
The system applies conservative triage logic and red-flag screening to determine the appropriate care pathway.
Physician Review and Final Determination
All qualifying encounters are reviewed by a licensed physician prior to treatment or documentation.
Clinical judgment always overrides automation.
Every patient ends in one of four clear outcomes.
Only outcomes 3 and 4 result in a paid clinical service.
Built conservatively. Reviewed by physicians.
- Proprietary symptom checker accuracy exceeding 90 percent for supported conditions
- Triage categorization accuracy exceeding 96 percent
- Red-flag logic tuned to err on the side of exclusion
- Meaningful percentage of users are appropriately told no in support of antibiotic stewardship
- Many paid visits result in no prescription
All asynchronous encounters are reviewed for quality and safety.
Dr Stillson and the ChatRx Medical Advisory Council oversee clinical quality and protocol design.
This is physician-directed clinical automation, not autonomous AI care.
Doctor-Reviewed Care. No Appointments Needed.
Clear scope keeps patients and clinicians safe.
Covered:
- Defined low-acuity acute infections
- Conditions appropriate for asynchronous evaluation and treatment
Not Covered:
- Pregnancy-related concerns
- Nursing home or skilled nursing facility patients
- Hospice or end-of-life care
- Medication refills
- Chronic disease management
Out-of-scope patients are escalated appropriately.
Try it without financial risk.
During the pilot:
- The practice pays nothing
- ChatRx provides after-hours and weekend coverage
- Patients pay ChatRx $25 only when a paid clinical service is appropriate
- No contracts beyond the pilot period
This pilot exists to let practices experience the value before making any decision.
Operationally light by design.
- No EHR integration required
- No workflow changes during clinic hours
- Custom ChatRx-Practice landing page for patients
- Easy to add as a website link or after-hours voicemail option
- SOAP notes from ChatRx encounters are made available to the practice to upload.
Example voicemail language is provided.
Designed for independent primary care.
Best fit includes:
- Independent private practices
- Rural practices
- DPC and cash-based practices
- Small groups managing call internally
Hospital-employed practices require separate arrangements.
Let’s see if this actually can help your practice.
The next step is a 30–40 minute discovery call to understand:
- Your current after-hours coverage model
- Your triage systems and costs
- Your doctors’ pain points
- Whether a pilot makes sense
No obligation. No pressure.
ChatRx was built by a rural family physician who understands that the real cost of after-hours care is not just financial, it is time, energy, and longevity in practice.
© 2025-2026 ChatMD, Inc.
All Rights Reserved
**ChatRx is not for emergencies. All medical care is provided with physician oversight. AI tools assist clinicians and do not provide independent diagnoses. If symptoms worsen or you need urgent help, seek in‑person care or call 911.