For independent pharmacies

Your Customers Already Ask You First

Every day, someone at your counter describes a sore throat or a burning UTI and asks what they should do. Your pharmacist can't diagnose it, and the nearest urgent care is a drive and a bill away. With ChatRx, they scan a code at your counter and start a free symptom check that takes about 7 to 10 minutes. The ChatRx Medical Group reviews it, and if they need a prescription, it goes to the pharmacy they choose.

Talk to Us About Your Pharmacy
Phone showing a ChatRx symptom check for UTI symptoms. The prescription goes to the pharmacy the patient chooses.

FDA Class I Registered

LegitScript Certified

HIPAA Compliant

Why Independent Pharmacies Offer It

You get a next step. When a customer asks about symptoms, your team can point to something real instead of "you should see a doctor."

The prescription comes back to a pharmacy. When treatment includes one, the patient picks where it goes. A customer standing at your counter can pick you.

Insurance doesn't matter. Cash-pay, uninsured, high-deductible. Same $25 for everybody, and no surprise bill.

Most of them won't need a prescription. Roughly two out of three ChatRx assessments end with guidance, not a prescription. That's antibiotic stewardship your pharmacists can stand behind.

Two out of three assessments end without a prescriptionThree people. Two in teal with a check mark, representing physician guidance. One in navy with an Rx mark, representing a prescription.RxPhysician guidancePrescription

What Your Counter Sees Every Day

Customers asking about infections they can't afford to get checked. They want to know if it's serious and what it will cost to find out.

Uninsured and cash-pay customers with nowhere affordable to go. Urgent care is a drive and a bill they'd rather skip.

Families choosing between the visit and the prescription. When money is tight, one of them waits.

People who go to urgent care and come back to you anyway. The prescription ends up at a pharmacy. The question is which one.

You're already the trusted health stop in town. ChatRx gives that trust somewhere to go.

Customers at a pharmacy counter asking health questionsIs this serious?What will it cost to find out?I don't have insurance.RxYOUR COUNTER

How It Works at the Counter

A counter card with a QR code sits by the register. A customer scans it, answers a few questions on their phone, and the ChatRx Medical Group reviews the assessment. No appointment, no video call, and they don't have to stand around while it happens.

It works after you close, too. Someone who picked up a card on Friday can start a check at 11 PM on Sunday and, if they need a prescription, pick it up when you open Monday.

After hours, from a phoneA phone at 11:04 PM on a Sunday, with a night sky behind it, showing the free symptom check started.11:04 PMSundaySore throatFeverFree check

What ChatRx Treats

Common, non-emergency conditions that are safe to handle online. More than 40 in total, including:

Urinary tract infections (UTIs)

Sinus infections

Strep throat

Ear infections

Pink eye

Bronchitis and upper respiratory infections

Skin infections

Flu and COVID, with antivirals when clinically appropriate

See all conditions we treat

Common conditions ChatRx treatsUTIsSinus infectionsStrep throatEar infectionsPink eyeBronchitisSkin infectionsFlu and COVID40+CONDITIONS TREATED

What It Costs

The symptom check is free for your customers. They pay $25 only when a physician determines treatment is needed. That covers the treatment plan, a prescription when appropriate, and a work or school note.

Talk to us about options for your pharmacy.

Free symptom check, $25 only if treatedTwo cards. The symptom check is free. Treatment is $25, charged only when a physician determines treatment is needed and the patient agrees.STEP 1Symptom checkAlwaysFreeSTEP 2, ONLY IF NEEDEDTreatmentPlan, Rx if appropriate, note$25

What Setup Involves

We provide counter cards, signage, and a page for your pharmacy with its own link, so you can see how many customers started from your store.

No integration with your pharmacy system, and no tablet or kiosk at your counter. Customers use their own phones. Your team doesn't need training beyond knowing where the cards are.

Your team doesn't practice medicine. They provide access to it.

Sample co-branded counter card with a QR codeYOUR STORE+ ChatRxFeeling sick?Free symptom checkScan to start

Who It Fits Best

Independent and community pharmacies

Towns where the nearest urgent care is a drive away, or closes early

Stores with a lot of cash-pay or uninsured customers

Owners who would rather keep customers local than lose them to a chain

A local pharmacy close to home, with urgent care a long drive awayRxYour pharmacyDown the streetUrgent careA long drive awayCLOSES EARLY

See If It Fits Your Pharmacy

Tell us about your store and your customers. We'll walk you through how other pharmacies use ChatRx and whether it makes sense for you.

Schedule a Discovery Call

Emergency: ChatRx is not for emergencies. If you are having a medical emergency, call 911. If symptoms get worse, seek in-person care.

AI disclosure: AI tools assist our clinicians and do not provide independent diagnoses.

Physician oversight: Every assessment is reviewed by a licensed physician from the ChatRx Medical Group.

Pharmacy choice: Patients always choose their own pharmacy.

Geography: ChatRx care is available in Indiana, Illinois, and Michigan.